Return & Refund Policy
Last Updated: October 16, 2026
1. Overview
At Used Furniture Texas, we aim to provide clear information about the condition of our used furniture and electronics before purchase.
Because pre-owned items may have unique characteristics and signs of use, customers should review product descriptions and photographs carefully before placing an order.
2. Return Eligibility
Return requests are reviewed according to the applicable product listing, the terms agreed upon at purchase, and applicable law.
To help us review a request, please provide:
Your order number or proof of purchase.
A description of the issue.
Photographs or videos showing the reported damage or defect, where applicable.
Your preferred contact information.
Unless a different period is stated in writing, please notify us of damage, missing items, or a material discrepancy within 48 hours of delivery or pickup so we can investigate promptly. This reporting request does not waive any non-excludable legal rights.
3. Damaged, Defective, or Misdescribed Items
If an item arrives damaged, has a material undisclosed defect, or differs substantially from its agreed description, contact us as soon as possible.
Depending on the circumstances and applicable law, we may offer an appropriate remedy, which could include repair, replacement, return, or refund.
Please do not discard the item or arrange a return before contacting us for instructions, unless immediate action is necessary for safety or required by law.
4. Change-of-Mind Returns
Returns requested because a customer changes their mind, chooses the wrong size, or no longer needs an item are subject to the return terms disclosed and agreed upon for that transaction and applicable law.
We do not promise that all used items are eligible for change-of-mind returns.
5. Return Conditions
Where a return is approved, the item should generally be returned with its included accessories and in the condition required by the approved return instructions, taking account of the reported problem.
A return may be declined where permitted by law if the request does not satisfy the applicable return conditions.
6. Refund Processing
Approved refunds will generally be issued to the original payment method where practicable. Processing times may depend on the payment provider or financial institution.
Any refund amount, return-delivery charges, or other adjustments will be communicated during the return process and handled in accordance with applicable law.
7. Delivery Charges
Original delivery fees and return transportation costs will be handled according to the agreed transaction terms and applicable law. Where an item is confirmed to have a qualifying defect or was supplied incorrectly, we will explain the available remedy and applicable cost arrangements.
8. Selling Items to Us
This policy concerns purchases made from Used Furniture Texas. Offers we make to purchase items from customers are separate transactions. Once a sale to our business has been agreed upon, the agreed purchase terms will apply.
9. Contact Us
To request a return or refund, contact:
Used Furniture Texas
Email: [Insert business email address]
Phone: [Insert business phone number]
Website: https://usedfurnituretexas.com/
Please include your order number and a description of the issue.